Shipping & Delivery Policy

Last updated: February 09, 2026

Who we are

Lunelle Amsterdam ("we", "us" or "our") operates the website lunelle-amsterdam.nl (the "Website"). Our goal is to provide a clear, reliable, and transparent shipping experience, so you know exactly what to expect when you place an order with us.

Company Details

Email: klantenservice@lunelleamsterdam.nl
Phone: +31 6 1243 6542

Address: Thoornpolder 28, 2134WN Hoofddorp, Netherlands (no return address)

Company Name: Blanck Ecom

Chamber of Commerce number: 93205554

VAT number: NL005005382B84

Shipping Costs

Standard shipping is free on all orders, unless explicitly stated otherwise during the ordering process.

Shipping Area

We currently ship to addresses within the Netherlands.
When we expand our delivery area (e.g., to other EU countries), we will update these shipping terms and clearly state this on the Website.

Order Processing

Orders are typically processed within 1 to 4 business days (Monday through Friday).
Orders placed before 10:00 PM on business days are generally processed on the same business day.
Orders placed after 10:00 PM, on weekends, or on public holidays will be processed on the next business day.
During busy periods, such as around holidays or promotions, processing may take slightly longer, but we do our best to ship your order as quickly as possible.

Delivery Times

Once your order has been shipped, it will be delivered within 5 to 9 business days in most cases.
The estimated total delivery time (processing + shipping) is usually between 5 and 10 business days, depending on your place of residence and the circumstances of the carrier.
The stated delivery times are indicative and not a firm guarantee. If the delivery deviates significantly from what you could reasonably expect, please contact us so that we can investigate and resolve the issue.

Shipping Process

We work with reliable shipping partners.
Once your order has been shipped, you will receive (if available) a shipping confirmation email with a track & trace code so you can follow your package.
Always check that your delivery address is complete and correct. An incorrect or incomplete address may lead to delays or non-delivery. Any additional costs or delays due to an incorrectly provided address may be borne by the customer.

Damaged or Missing Shipments

Damaged shipment

Upon receipt, check the exterior of the package and its contents.

If your order arrived damaged, please contact us preferably within 48 hours of receipt via klantenservice@lunelleamsterdam.nl.

Please include your order number and attach clear photos of:

the package (exterior and shipping label);
the inner packaging;
the damaged product.

We will assess the situation and work with you to find a suitable solution, such as product replacement or (partial) refund.

Missing shipment

If you see a delivery notification according to the track & trace but have not received anything, or if the package is taking longer than expected, please contact us as soon as possible.

We will then initiate an investigation with the carrier. In some cases, an investigation or claim procedure must be completed before we can send a replacement product or issue a refund.

During the investigation, we may ask you for additional information (such as confirmation from neighbors or the package locker).

Returns

For comprehensive information on returning your order, the 30-day period, and the applicable conditions, please refer to our Return & Refund Policy.

In that policy, we explain, among other things:

how to initiate a return;
within what period you must return the product;
in what condition the product must be;
who pays for the return costs;
how and within what period we will issue a refund.

Contact

If you have any questions about shipping, delivery, or the status of your order, please contact us:

Email: klantenservice@lunelleamsterdam.nl
Phone: +31 6 1243 6542
Support hours: Monday to Friday, 09:00 AM – 05:00 PM

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