If your order is received before 1:00 PM (GMT+1), it will be processed on the same day.
Processing time: 1–3 days (Mon–Sat)
Delivery time: 3–8 days (Mon–Sat)

At Lunelle Amsterdam, we are committed to sustainability and reducing our environmental impact. We consolidate orders and ship them once a certain volume is reached to minimize unnecessary emissions.

You have the right to return your order within 30 days of receipt, without stating a reason.
The shipping costs for the return are at the customer's expense.

Before initiating a return, please contact us at klantenservice@lunelleamsterdam.nl
Refunds will be processed within 7 days of receipt of the returned item, provided it is in perfect condition.

We reserve the right to approve or reject any order, even after confirmation.
Orders that have already been packed or shipped cannot be cancelled.

If you receive an incorrect, missing or defective item, please contact us within 7 days of delivery with your order number, photos of the item, and a short description of the problem.
We will resolve the issue as soon as possible

Yes. All payments are processed through a secure SSL-encrypted platform.
Your card details are never stored on our servers.

Standard shipping is currently free.

You will receive a tracking email once your order has been handed over to the carrier.
If your order is shipped in multiple packages, you will receive a tracking number for each shipment.

It can take 1-2 business days for the carrier to update the tracking information.

Exchanges are not possible.
If you would like a different size or color, please return the item and place a new order.

Please contact us immediately at klantenservice@lunelleamsterdam.nl. We will do our best to update your order before it ships.