Payment policy
Lunelle Amsterdam Payment Policy
Last updated: February 09, 2026
At Lunelle Amsterdam, we highly value your security, convenience, and a smooth, transparent payment experience. On this page, you can read about the payment methods you can use and how we handle your data.
Company details
Email: klantenservice@lunelleamsterdam.nl
Phone: +31 6 1243 6542
Address: Thoornpolder 28, 2134WN Hoofddorp, Netherlands (no return address)
Company name: Blanck Ecom
Chamber of Commerce number: 93205554
VAT number: NL005005382B84
1. Payment methods
We offer secure and well-known payment methods, so you can pay in the way that suits you best. The available options may vary slightly per order or per country, depending on technical and commercial reasons.
1.1 Credit card / Debit card
You can pay with most common credit and debit cards, such as Visa, Mastercard, and American Express (if available at checkout).
How it works:
Select "Credit card" or "Debit card" during checkout.
Enter your card details (card number, expiration date, and CVC/CVV code).
Confirm the payment.
Once the payment is approved, you will receive an order confirmation by email.
All card payments are processed via a secure, encrypted connection. Your card details are not stored by Lunelle Amsterdam itself but processed via our payment provider.
1.2 Shop Pay
In our webshop, where available, you can use Shop Pay as an accelerated payment method. Shop Pay allows you to securely save your data for a faster checkout on your next order. In some cases, Shop Pay may offer installment payments, depending on your country and creditworthiness (this will always be clearly indicated in the payment step).
How it works:
Select "Shop Pay" at checkout.
Log in with your Shop Pay account or mobile number.
Review your details and confirm your order.
You will immediately receive a confirmation of your payment and order.
Any installment purchases are subject to the terms and conditions of Shop Pay and/or the underlying financial provider. Always check the terms and conditions shown in the payment step before agreeing to them.
(If you also use iDEAL, PayPal, or Klarna in your shop, I can add them in the same style.)
2. Data security and protection
We take the security of your (payment) data very seriously.
All payments are processed via a secure (SSL) connection, recognizable by "https://" and/or the lock icon in the address bar.
Sensitive payment data, such as card numbers, are sent and processed encrypted by certified payment providers.
Lunelle Amsterdam does not receive or store your full card details but only receives confirmation of the payment status (successful, failed, refunded, etc.).
More information on how we handle your personal data can be found in our Privacy Policy.
3. Payment confirmation and invoice
After a successful payment, you will receive an order confirmation by email with an overview of your order.
This email contains the most important order details; if a separate invoice is required, you can request it via our customer service.
Always check your confirmation email carefully and contact us if anything is incorrect.
4. Failed or interrupted payments
If the payment is not completed or is rejected, the order will not be finalized.
In that case, you can return to the shopping cart and try to make a new payment, possibly using a different payment method.
If, after a failed attempt, you still see an amount reserved on your account or card, it will usually be automatically released by your bank or card issuer. This may take several business days.
If in doubt, you can always send us a screenshot or proof of payment so we can investigate.
5. Refunds
If you are entitled to a refund (for example, after exercising the right of withdrawal within the 30-day return period or after an accepted complaint), the following rules apply:
Refunds will generally be made using the same payment method used for the original purchase.
Once we have processed your return or approved the refund, we will initiate the refund process.
The processing time for a refund may vary by payment method (usually a few business days, sometimes longer). The exact timeframe also depends on your bank, card issuer, or payment provider.
If you have not received anything after the announced period, please contact us.
6. Fraud, misuse, and security
To prevent fraud and misuse:
we may cancel an order or request additional verification if we detect an unusual order or payment pattern;
transactions may be refused by the payment provider based on their own risk and security assessment;
we ask you to fill in your details honestly and accurately.
In case of (suspected) fraud, we reserve the right to take appropriate measures, such as blocking or refusing future orders and, if necessary, reporting to the competent authorities.
7. Questions or problems with your payment
If you have a question about a payment, your card is repeatedly rejected, or you see something on your account that you don't recognize, please contact us. We are happy to help you.
Customer Service Contact Details
Email: klantenservice@lunelleamsterdam.nl
Phone: +31 6 1243 6542
Address: Thoornpolder 28, 2134WN Hoofddorp, Netherlands (no return address)
Support hours: Monday to Friday, 09:00 – 17:00